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Know Before You Go

REOPENING PROTOCOL UPDATES:

  • For your safety, we now require digital intake forms and offer contactless payments. We accept all major credit cards, QuadPay, and cash as acceptable forms of payment.
  • Please ensure that you complete all required forms prior to arriving for your appointment, including the COVID19 liability waiver.
  • Gratuity may be given to your service provider through Venmo or Tippy in some locations, as well as cash.
  • Upon arrival, you will be given a contactless temperature check. Please arrive wearing a mask and message us if you are running behind.
  • Unfortunately, we cannot accommodate early arrivals or guests at this time in order to properly follow social distancing guidelines.
  • We have a 24-Hour Cancellation Policy. Please change or cancel your appointment prior to 24-hours in advance to avoid a $50- Cancellation Fee.
Other Quick Tips

1. While we have several locations, our peak times still tend to book up quickly. 
Try calling to schedule your appointments two weeks in advance if you have restrictions on time.  

2. If you prefer a male or female therapist for your massage appointment, alert the receptionist when you book your treatment.
To many spa-attendees, it doesn’t matter, but it’s entirely up to the individual.  

3. Make a trip to the restroom prior to a service
to avoid any disruptions during your treatment.

4. What to wear during the treatment. 
This, of course, depends on the time of treatment you are receiving. However, if you are receiving a full body treatment you may be in the nude, wear your underwear or use the disposable underwear provided by your therapist. Our spa therapists are taught draping techniques and the only part of the body exposed at one time is the part being worked on, so you will feel perfectly comfortable underneath the sheets and blankets.

5. Skin Treatments:
Let the esthetician know about your skincare concerns, history and goals. By having an honest consultation, you will receive your best results and ensure that you have a safe & effective treatment.  

6. Massage:
Let the therapist know about your aches, pains, areas that need attention. Let your therapist know if the massage pressure is too hard, the wrap is claustrophobic, or anything else that makes you feel uncomfortable. They won’t know unless you tell them.

7. It's your treatment and your time.
Let your technician know if you'd like to just relax or if you'd like for them to explain things as they go through the treatment. Sleeping through the treatment is completely normal too, never feel bad about determining how you'd like to spend your time with us.  We are here to help you get the most out of your time with us.

8. We recommend 15%-20% gratuity for your service provider, left at your discretion.
At this time we accept Venmo gratuities and only accept contactless payments to ensure the health and safety of our clients and team.

9. Following a treatment, continue to take care of yourself
Drinking water or herbal teas will also help flush out toxins.